"This message is to recognise the appreciation I have for the effort David Smithwick has gone to over the past few days. He was called by our pool builder on Wednesday and he made the effort to go out of his way to drop off a sample book on the same day as I was struggling to select a tile I loved. This is a big decision for me and one I do not take lightly. We were pushed for time as we plan to start tiling next week (weather dependant). He then called to follow up on how I was going and then exceeded my expectations when he visited my work to drop off a sheet of the two tiles I liked, he explained they look different under water and in different light and to try them out.
David made this process a smooth one by responding quickly and in a timely manner and was happy to do so. I highly recommend him for future jobs. Thanks again for going over and above for me, I really appreciate it and can’t wait to see my new pool filled with this gorgeous tile."
Mulgrave, VIC | 13th April 2018
"Hi Fraser, I would like to say a massive thank-you to you and your team. I had some discolouration of my natural stone tiles and without hesitation you organised a trusted contractor to clean and seal the tiles at your expense (they look amazing).
If you are in the market for natural stone tiles, these guys are the safe bet as not only are they a pleasure to deal with, but they stand behind their products 110%”
Petrie, QLD | 18th January 2018
"I had a great service from Shelby, she gave me samples of everything I need and was very helpful! It’s a really nice shop and I have picked out some nice floor tiles for our outdoor area.”
Daisy Hill, QLD | 18th November 2017
"Hi Glyn and Di, I cannot thank you guys enough for your excellent customer service! Much appreciated."
Warrandyte, VIC | 15th November 2017
"Thanks Sam - love your speed and help!
Jess was great too. Nice to deal with a company with excellent customer service. Cheers."
Blackmans Bay, TAS | 15th November 2017
"Hi Shelby, I just wanted to say a big thank you to you and everyone at the Pool Tile Team.
We really appreciate your help with sending these samples and I believe it will not only help our customers when choosing their tiles but it really helps us to create positive customer experience!
It's a pleasure working with you guys, every time we call we always receive a helpful and friendly response... no matter how crazy our requests are!
Once again, you are all awesome and we love having you as our partners."
Kingscliff, NSW | 30th June 2017
"I just wanted to drop you a quick note to compliment your employee Sam on the way she handled my enquiry & purchase. Even though it was only a very small order, it was great to speak to a friendly person who was only too happy to try to help me choose a suitable granite, organise to have the bullnose edge done on 7 of them & then organise a courier to the GC for me. It was truly a hassle free, pleasant experience and I will certainly be recommending Sam personally, as well as your company to anyone down here on the GC I know who is looking for pavers/tiles etc. in the future."
Worongary, QLD | 5th October 2016
“I wanted to express my gratitude for the service that I have received from your staff. I have spoken to Harrison, Shelby and Dianne over the phone on a few occasions. We are not your direct customers but your staff been most helpful on each occasion that I have spoken to them. In one situation, where our pool builder under- ordered pavers to complete our job, I was trying to locate the revised order, so the tiler knew whether to wait for delivery or to return at a later date. I had tried to ring our pool builder but was unable to contact them so I rang and spoke to Harrison and he went out of his way to track the order and locate the courier schedule. He was quick to check and return my call. He was very personable and demonstrated a genuine effort to assist in me. In another conversation I spoke to Shelby. She gave me clear information on sealers and pavers generally. She invited us to the shop to see the products that you stock and offered to assist us in any way possible. I spoke to Dianne briefly this morning and she too was very helpful in offering information and suggestions to me. Your delivery company was also excellent. The drivers always contacted us by phone or in person. They sought instruction as to where to place the pallet and were very careful with our property when they did so. I wanted to applaud your staff for their assistance and manner. I can also assume that you have cultivated an environment that promotes this. In closing please accept my grateful thanks for the assistance that I have received. I will on every occasion possible refer people to your business.”
Carseldine, QLD | 15th February 2017
“Dear Tegan, you have been just a dream to deal with and I am so grateful for your hastiness and professionalism, you have been marvellous. I am really happy with your customer service and you have looked after me beautifully, faultless."
Evatt, ACT | 12th May 2017
“Hi Tegan, thanks heaps for all the info, you are very thorough at your job, which is a credit to you. Thanks again for everything. "
Currumbin Valley, QLD | 23rd May 2017