FAQs Mosaic Tiles
Are your products available ex-stock? (in stock)
Yes they are usually available. We have 70,000m2 of tiles in stock for in and around your pool. If they aren’t available, we will normally have a close alternative that will meet your needs.
What about delivery?
Our freight costs are very reasonable because we have negotiated the lowest possible freight prices.
We use different transport companies to deliver to all destinations Australia wide.
Please email us or use our enquiry form for a freight quote nominating the product / item code (sku) and approximate area that is required in lineal metres or square metres.
Some of our products are are also stocked in Melbourne and some are only stocked in Melbourne which affects freight costs.
Delivery from Brisbane to Sydney takes approximately two days or to Melbourne and Adelaide, three days. Delivery to Perth takes approximately seven days.
I have heard that glass mosaic tiles can be problematic in a swimming pool. Will your glass mosaics fall off?
Our company lives or dies by the quality of our products. This is particularly so in the case of glass mosaics. Glass mosaics can cause pool owners big headaches if they are not meshed properly. The plain fact is that we would not be one of Australia’s largest suppliers of glass mosaics to the Swimming Pool Industry, if we were supplying products that cause problems. We have hundreds of pool builders who use our glass mosaics on their projects on a weekly basis. Saying that however, it is very important that the correct tile adhesive and grout is used when laying glass mosaic tiles. As glass mosaic tiles do not have pores like their ceramic mosaic counterparts, the tile adhesive and grout needs special latex additives to help them bond to the concrete shell of the pool. Please check with your pool tiler that they are using appropriate products.
If I am tiling a spa, should I use any particular materials or method?
When installing mosaic tiles on areas such as infinity edges, overflow walls or spas we highly recommend waterproofing and the use of an epoxy glue and grout. The Pool Tile Company Pty Ltd will not be held responsible for defects or damage caused when correct installation procedures, including these recommendations, are not followed.
Why Use Tiles?
Lining a pool with tiles has long been regarded as the premium finish due to their appearance, silky smoothness and superior durability. Fully tiled pools are the easiest to maintain and have the most positive effect on house resale values.
Do you see grout lines more with 20mm mosaics?
Whilst there are more grout lines, you don’t notice them as much as you do with larger tiles. Think of check shirts - you see large checks far easier than small checks.
Do I really need waterline tiles at all?
If you are not fully tiling you don’t absolutely need to have waterline tiles. However, you would be hard pressed to find a pool builder who hasn’t got tiles on their waterline. If you don’t have waterline tiles, the surface above the water often looks chalky, faded and unclean. Tiles protect the waterline from the sun and facilitate easy cleaning.
Should I tile the benches and seats of my pool?
People often do because it protects swimwear from being pulled by rough pebbles. Plus tiled benches and seats look great.
Are all of your mosaics supplied on mesh?
All of our mosaics are supplied on either the traditonal mesh or a new superior Meshless® system that the Pool Tile Company has developed.
It helps pool tilers solve certain issues and in many cases makes their work quicker and more efficient. We believe it makes pool tile adhesion stronger.
Our Meshless® system substantially reduces installation issues and ensures that our mosaics are suitable for long-term use in swimming pools, spas and other areas where mosaics are continuously submerged in water containing harsh chemicals.
Please click on the graphic to see more about The Pool Tile Company Meshless® System.
Where can I see photos?
Check out our very comprehensive website at www.pooltile.com.au
Can I see samples?
We have a fantastic showroom at Brisbane Airport. If you can't get to our showroom, contact us to have samples sent to your home.
How will tiles affect water colour?
The water colour you see is due to the pool interior’s colour plus reflections of the sky, surrounds and waterline colours. With fully tiled pools, the final water colour will be slightly darker and bluer than the actual tile. We can provide assistance to help you achieve your desired water colour.
Do I need step markers?
Step markers are used to indicate the edges of steps, swim outs and benches. They are also a safety feature as they help to highlight the depth of the water to bathers when entering or leaving the pool. It is up to you whether you use them or not. Please click here for more step marking ideas.
Are matching step markers available?
All patterned borders can be supplied with matching tiles for step markers.
Do you offer traditional step tread tiles?
Yes, please ring us for colour choice.
Can I use tiles on a feature wall?
Tiles are ideal for use on feature walls. You can either tile the entire wall or render the wall and use tiles as highlights.
Are the tiles suitable for use in salt pools?
Yes, all tiles sold by The Pool Tile Company are suitable for use in salt pools as well as conventional chlorine, ozone, ionizers etc.
What is the depth of a waterline tile band?
Anything from 180 mm to 330 mm. The most common depth of a patterned waterline is around 200 mm. The most common depth for plain ceramic and glass mosaics is 300mm. This is because most plain mosaics are sold in sheets 300mm square. If you choose an expensive plain mosaic, your tiler may cut the sheets to reduce the amount of tiles required.
How do I calculate how many tiles I will need?
Normally your pool builder will advise how many tiles you need to order. Alternatively, we will help you with your calculations.
How much do they cost?
In general, plain tiles are cheaper than patterned tiles. However the cost to upgrade to a pattern or design is not prohibitive when considered in the context of the cost of the pool. We’d be happy to send you a price list.
Can I devise my own colour schemes and patterns for borders or pictures?
Yes, simply specify each and our mosaic artists will put it together for you. We will provide a sample for your approval.
Are your tiles suitable for fibreglass pools?
Yes, we can help recommend tile adhesives that are specifically produced for that application. We would recommend that you choose ceramic tiles at least 47mm in size.
Are chipped glass tiles considered defects?
Slight chipping in glass tiles is inherent of the product and not considered a defect. These chips normally get filled with grout and are barely noticeable once laid.
Are cracked glass tiles considered defects?
Some glass mosaics exhibit hairline cracking on the surface of the tile. It is not considered a defect provided the crack does not go through the body of the tile.
Do you accept custom orders?
Yes, we can prepare custom blends for quantities over 100m2. We will advise a lead time based on the tiles selected and prepare samples for approval. Similarly, if you require a crystal glass tile in a size we don’t keep as stock, we can order it for you for quantities over 100m2.
Do your tiles meet the Australian Standards?
Our glass mosaic tiles have been tested independently by the CSIRO (see report) and meet all the requirements for tensile adhesion strength in full water immersion.
See also our page on Care and Maintenance of Mosaic Tiles