“Ben and myself would like to thank the whole team at Pool Tile Company. All staff have been fantastic to deal with. In particular, we would like to give recognition to Katie. We have had great feedback from numerous clients advising how fantastic Katie is to deal with. Her professionalism, knowledge and organisation is outstanding and would like management know what a fantastic service she provides to our clients. Nothing is too much trouble and she goes above and beyond to assist both Pool HQ and our clients. Katie is an asset to Pool Tile Company and we greatly appreciate everything she does for us.”
Gold Coast QLD | 3rd November 2021
“Good morning Liz
Thank you for your prompt email wherein you provided the information for me to return 5 unopened boxes of tiles that were surplus to our needs. I visited the office yesterday and the two people who were in the despatch area were most helpful. In any event I must say our experience with the Pool Tile Company was excellent all the way through the process and you and your team should be congratulated on providing a truly great customer experience.”
Brisbane QLD | 20th October 2021
“Great service and advice, large, clean and pleasant showroom, staff were extremely accommodating and friendly.”
Brisbane QLD | 20th April 2021
“Excellent service. I had a problem with my Pool and Terry was just amazing at getting everything fixed and even better than before. They were there on time and did an amazing job. Thank you Terry and The Pool Tile Company.”
QLD | 21st April 2021
“I attended the Westringia Rd Display Centre at Brisbane Airport earlier today. I just want to tell other prospective customers what a fantastic experience I received. The Pool Tile Company is very fortunate to have great staff. Jacinta and Jo were very friendly, smiling and helpful. I am more than happy to recommend this great business. Thanks ladies.”
Brisbane, QLD | 22nd January 2021
“I recently visited your Brisbane showroom and was amazed with the variety and sample selections made available for viewing. I will start by complementing your staff (Sammy) for their professionalism and knowledge of your product range and making our tile selections quite a simple task, well done!
As a builder and commercial project manager, it’s always pleasing to meet and deal with companies that take pride in running a professional operation including a showroom and the staff to back it up. I must also add that the turn around response and quote was received within what seemed to be a matter of minutes from my original request.”
Greenslopes QLD | 21th January 2021
“Thank you Nicole and David for your fabulous customer service. Your prompt and helpful replies have been greatly appreciated. You both went above and beyond to help me find the tiles I needed to replace. I am very grateful and would recommend you highly to anyone seeking good service and product knowledge. I am so glad I found your company details and chose you to help me with my enquiries. One very happy customer here in SA.”
North Moonta SA | 2nd December 2020
“Thank you for delivering our tiles so promptly and your customer service. We will certainly be recommending your company and using you for further work.”
Best Buy Kitchens QLD | 30th November 2020
“Please show Jo that Bailey and David say thank you for helping us choose the most beautiful tiles!”
QLD | 28th November 2020
“I would also like to add a big thank you to Paul for his continued efforts to deliver the highest standard of customer service and for having such passion for The Pool Tile Company. Paul the delivery fella is amazing, his communication & attitude is always A1!
VIC | 27th November 2020
What a great experience today. Michael and I really appreciate time you spent with us, and Amanda’s ideas on how to focus on the water colour. We have no hesitation in recommending you to our friends. In particular, it is overwhelming to plan out colours and selections without any experience. This is the first time we’ve built a pool.
Please pass on our gratitude to entire team there today. We felt really welcome from first moment we walked in.”
Brisbane Airport QLD | 4th November 2020
“Hello Pool Tile Folk,
I just wanted to let you know what a pleasure it was dealing with you. Every step in the process was simple and efficient, I deal with many different supplier every week and dealing with The Pool Tile Company has really stood out in the best possible way. Thank you!”
Newstead QLD | 3rd November 2020
“Thank you Lizzy. Shout out to you for being such a very pleasant lady to talk with over the phone. Great representative of The Pool Tile Company.”
QLD | 26th October 2020
“Andrea came out to see us and she was so informative and helpful! Offering suggestions and options. Such wonderful customer service!”
QLD | 24th October 2020
“Hi Jess, Thank you so much for your help, we can’t tell you how much we appreciate it! You’ve been so amazing through a very stressful situation and we’re very grateful!”
Damien, Danielle and Lou
QLD | 6th October 2020
“We went to the showroom in Brisbane and by far the best customer service I have ever received in any industry. Jo was amazing, we left with everything we needed. She spent whatever time she needed with us and was so knowledgeable. She knew exactly what we would like and it made the experience so easy! HIGHLY recommend!!!”
QLD | 29th August 2020
“I just want to let you know what a great experience I had dealing with you - as indicated first of all my choosing your company over the many other tile companies in the 1000km that separates us!
Most of my dealings were with Tegan, and I couldn't be happier with her enthusiasm, friendliness, going out of her way and accomodating a picky customer who had some difficulty making up her mind. I also had some dealings with Holly who was also very helpful.
My tiles arrived promptly, were exactly what I expected and are simply beautiful and great value for money.
Thanks so much for your excellent service. It truly was a pleasure to do business with you.”
Woronora NSW | 4th July 2020
I just wanted to let you know what a wonderful asset Liz is to your company.
I contacted your store last week via your chat line and had the pleasure of dealing with her.
Liz was extremely patient working out what I wanted and nothing was too much trouble.
Her product knowledge is excellent and this was displayed by the samples she sent me.
I would like you to please pass on my thankfulness for her courteous and helpful manner and believe she deserves recognition for her fantastic people and sales skills. ”
Belivah QLD | 2nd June 2020
“Thank you Kylie and David,
The tiles arrived in excellent condition and are exactly the colour we were looking for.
Thanks again for your help and I will recommend your company.”
Townsville QLD | 29th May 2020
“I'd just like to drop you a quick note to let you know of the outstanding service I've received from Samantha in dealing with a difficult order of granite tiles.
We had our pool refurbished a couple of years ago by a third party contractor, and Sam managed to track down the original order of what was delivered. I won't go into full details of low stock, split batches and all the back and forward required to get more tiles to perfectly match what was installed at the start of 2017, however I will say it was some of the best customer service I've ever received.
Top service, top company, and I'll be recommending you to friends who need pool tiles.”
Brisbane QLD | 18th May 2020
Just a quick thanks for the great service I have received from you and the company. Tiles arrived yesterday in great shape (as far as I can see) :-)
Brisbane, QLD | 11th May 2020
Thank you so much for the tiles. I really appreciated your assistance and will highly recommend The Pool Tile Company to anyone looking for tiles. People like you make a difference in the every day life.”
Mullumbimby, NSW | 27th September 2019
“The sales staff were amazing and could not help enough. Also the delivery process was seamless and incredibly efficient. All in all a hassle free experience from beginning to end. I will not hesitate to recommend the pool tile company to others.”
QLD | 26th June 2019
“Hi Glyn, the tiles look fabulous. Once again thanks for your excellent service.”
QLD | 25th October 2018
“I was very impressed with the customer service I received from Shelby. She has delivered outstanding customer service way above my expectations and very knowledgeable. Congratulations!”
Burpengary, QLD | 24th May 2018
“This message is to recognise the appreciation I have for the effort David Smithwick has gone to over the past few days. He was called by our pool builder on Wednesday and he made the effort to go out of his way to drop off a sample book on the same day as I was struggling to select a tile I loved. This is a big decision for me and one I do not take lightly. We were pushed for time as we plan to start tiling next week (weather dependant). He then called to follow up on how I was going and then exceeded my expectations when he visited my work to drop off a sheet of the two tiles I liked, he explained they look different under water and in different light and to try them out.
David made this process a smooth one by responding quickly and in a timely manner and was happy to do so. I highly recommend him for future jobs.
Thanks again for going over and above for me, I really appreciate it and can’t wait to see my new pool filled with this gorgeous tile.”
Mulgrave, VIC | 13th April 2018
“Hi Fraser, I would like to say a massive thank-you to you and your team. I had some discolouration of my natural stone tiles and without hesitation you organised a trusted contractor to clean and seal the tiles at your expense (they look amazing).
If you are in the market for natural stone tiles, these guys are the safe bet as not only are they a pleasure to deal with, but they stand behind their products 110%”
Petrie, QLD | 18th January 2018
“I had a great service from Shelby, she gave me samples of everything I need and was very helpful! It’s a really nice shop and I have picked out some nice floor tiles for our outdoor area.”
Daisy Hill, QLD | 18th November 2017
“Hi Glyn and Di,
I cannot thank you guys enough for your excellent customer service!
Warrandyte, VIC | 15th November 2017
“Thanks Sam - love your speed and help!
Jess was great too. Nice to deal with a company with excellent customer service.
Blackmans Bay, TAS | 15th November 2017
I would just like to say a huge thank you to Laurie who came up to our new home on the Sunshine Coast this morning. He is fabulous. He made the selection of our tiles so easy. He was a pleasure to deal with and having that mobile showroom was awesome as he got to look at the house and recommend to us. I will be recommending your company and in particular Laurie to anyone who is looking at pool tiles.
Once again, thank you.”
Lisa Osborne and Dave
Sunshine Coast, QLD | 6th October 2017
I just wanted to say a big thank you to you and everyone at the Pool Tile Team.
We really appreciate your help with sending these samples and I believe it will not only help our customers when choosing their tiles but it really helps us to create positive customer experience!
It's a pleasure working with you guys, every time we call we always receive a helpful and friendly response... no matter how crazy our requests are!
Once again, you are all awesome and we love having you as our partners.”
Kingscliff, NSW | 30th June 2017
“I just wanted to drop you a quick note to compliment your employee Sam on the way she handled my enquiry & purchase.
Even though it was only a very small order, it was great to speak to a friendly person who was only too happy to try to help me choose a suitable granite, organise to have the bullnose edge done on 7 of them & then organise a courier to the GC for me. It was truly a hassle free, pleasant experience and I will certainly be recommending Sam personally, as well as your company to anyone down here on the GC I know who is looking for pavers/tiles etc. in the future.”
Worongary, QLD | 5th October 2016
“I wanted to express my gratitude for the service that I have received from your staff.
I have spoken to Harrison, Shelby and Dianne over the phone on a few occasions. We are not your direct customers but your staff been most helpful on each occasion that I have spoken to them.
In one situation, where our pool builder under- ordered pavers to complete our job, I was trying to locate the revised order, so the tiler knew whether to wait for delivery or to return at a later date. I had tried to ring our pool builder but was unable to contact them so I rang and spoke to Harrison and he went out of his way to track the order and locate the courier schedule. He was quick to check and return my call. He was very personable and demonstrated a genuine effort to assist in me.
In another conversation I spoke to Shelby. She gave me clear information on sealers and pavers generally. She invited us to the shop to see the products that you stock and offered to assist us in any way possible.
I spoke to Dianne briefly this morning and she too was very helpful in offering information and suggestions to me.
Your delivery company was also excellent. The drivers always contacted us by phone or in person. They sought instruction as to where to place the pallet and were very careful with our property when they did so.
I wanted to applaud your staff for their assistance and manner. I can also assume that you have cultivated an environment that promotes this.
In closing please accept my grateful thanks for the assistance that I have received. I will on every occasion possible refer people to your business.”
Carseldine, QLD | 15th February 2017
“Dear Tegan, you have been just a dream to deal with and I am so grateful for your hastiness and professionalism, you have been marvellous. I am really happy with your customer service and you have looked after me beautifully, faultless.”
Evatt, ACT | 12th May 2017
thanks heaps for all the info, you are very thorough at your job, which is a credit to you. Thanks again for everything. ”
Currumbin Valley, QLD | 23rd May 2017